• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Checks and ensures adequate supply of foods and seasonings are available for service.
• Checks that food is properly prepared for cooking and serving.
• Prepares a wide variety of foods items of medium and higher complexity according to directions.
• Has the ability to correctly work all cooking stations throughout the entire property and have working knowledge of all kitchen equipment.
• Recommends adjusting cycles of menus based on food quantities and guest demands.
• Ensures cleanliness of food preparation areas from start to finish.
• Gives assistance to Cook II’s and Utility workers as required providing instruction and guidance as necessary.
• Expedites food orders, prepares and produces food items as required.
• Organizes cooking and food storage areas.
• Maintains walk-in coolers in accordance with Will County Department of Health Standards.
• Follows safety rules and keeps work area clean and orderly.
• Creates specials for outlets assigned to; utilizing both new and dated products.
• Ensures sanitation guidelines are followed as directed by the local health department.
• Ensures all products are correctly and accurately labeled, dated and stored in accordance with local health department and Company guidelines.
• Opens assigned outlets in a timely fashion as instructed by a Chef.
• Communicates with guests, colleagues, and management in a polite, professional manner and always practice hospitality training.
• Follows recipes to exact standards; follows recipes formulas, standards, cooking time, directions and quantities.
• Attends scheduled meetings/classes/training as directed.
• Leads by example and mentors fellow team members at all times.
• Reports to Sous Chef at start of shift to receive instruction as to daily specials and menu changes.
• Reports any spoilage or shortage to Sous Chef immediately.
• Directs line staff in absence of Sous Chef.
• Prepares plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy.
• Must be able to perform well under pressure meeting production schedules to ensure orders are fulfilled in a timely manner.
• Assists in other areas of kitchen as instructed by Sous Chef.
• Demonstrates abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.
• Must be able to grill (steaks and seafood), also be able to tell meat temperatures by touch.
• Able to work a sauté station (pan sear fish, foie gras, poultry, making pan sauces).
• Must be able to perform all knife cuts.
• Sets up mise en place as per posted instructions.
• Assists in daily inventory of coolers and freezers
• Communicates station needs, waste and discrepancies with immediate supervisor
• Other duties as assigned.

HOSPITALITY

Retaining guests is essential to the success of our business and hospitality keeps our customers coming back!  We go above customer courtesy and create a star experience like no other for all of our guests.  It is your responsibility to apply hospitality in every interaction you have at Hollywood Casino both with our guests and with your fellow co-workers.  It will be your job requirement to deliver hospitality at all times in every situation. 

ADDITIONAL DUTIES/JOB DIMENSIONS

Regular attendance in conformance with the standards, which may be established by Hollywood from time to time, is essential to the successful performance of this position.  Team members must stay updated on all compliance training. Team members with irregular attendance will be subject to Hollywood disciplinary action procedures up to and including termination of employment.

Due to the cyclical nature of the hospitality/entertainment industry, team members may be required to work varying schedules to reflect the business needs of the property.

Upon employment, all team members required to fully comply with Hollywood policies and procedures for the safe and efficient operation of Company facilities.  Team members who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent is required along with thorough knowledge of cooking techniques.  4 – 5 years experience in food preparation is preferred.  This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. High school diploma or equivalent is required.  Must understand and speak the English language.

 LANGUAGE SKILLS 

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence in the English language.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization in the English language.

REASONING ABILITY

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the team member is regularly required to talk and hear.  The team member frequently is required to stand and walk.  The team member is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch.  The team member must occasionally move up to 100 pounds.  The team member requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance.  Some work involves contact with cleaning products and chemicals.

Ability and flexibility to work evenings, weekends and holidays as business needs dictate.