Director of Surveillance

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

The director surveillance is responsible for providing management and oversight for both clandestine and overt surveillance of the assets, employees, vendors, guests, and visitors of Hollywood Casino in order to safeguard funds, property, and physical safety. The director will be dedicated to well documented procedures well trained and alert staff and will enjoy an extraordinary positive relationship with departments, regulators, and senior management in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.

ESSENTIAL RESPONSIBILITIES 

- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives

- Reports budget concerns/deviations to Executive Management/GM

- Develops, enforces, reviews, and approves changes or revisions to operating practices, procedures, and standards based on business practices and internal controls

- Maintains knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance department for which this position is responsible

- Oversees the installation, operation, and maintenance of all Surveillance-related equipment

- Informs a member of Executive Team and/or General Manager of any irregular activities

- Submits all appropriate reports when incidents, infractions, and violations occur

- Serves as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship

- Conducts, supervises, and prepares documents relating to any incident that is reported

- Protects and preserves the assets of the company

- Responsible for staff development and training programs

- Responsible for rewards and recognition program to maximize employee engagement

- Evaluates team members within department and delivers constructive feedback to employees regarding performance

- Determines recommendation for staffing 

QUALIFICATION REQUIREMENTS

- Must be 21 years of age

- Bachelor’s degree (B.A./B.S.) or equivalent

- 8-10 years of Casino Surveillance experience

- At least five years of previous Surveillance leadership experience preferred

- Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc

- Comprehensive knowledge of video surveillance systems

- Advanced computer knowledge; proficient in all Microsoft Office applications to include email use, incident report data entry, and report writing

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer