Bell Stand Person

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Assists guest with luggage during check-in and check-out.
• Responsible for greeting and welcoming hotel Casino guests in an enthusiastic, friendly manner.
• Ensures that guest needs and special requests are met. Provides information to guests regarding on or off property interests, directions, attractions, promotions, etc.
• Completes required paperwork as designated by department.
• Delivers luggage to designated room after registration process is complete.
• Picks up guests' luggage upon departure and transports to designated vehicle or storage.
• Verifies that departing guests have experienced superior hospitality.
• Invokes service recovery when appropriate.
• Stores guests luggage in organized manner.
• Assists guest with room changes and maintains room key security.
• Makes deliveries to room, e.g., flowers, packages, special deliveries, etc.
• Keeps Bell Station and hotel lobby area clean.
• Arranges transportation for guests to and from airport or appropriate destination as requested.
• Provides complete orientation of property and guest rooms.
• Follows safety and security standards and reports anything suspicious.
• Assists Valet department with arriving and departing guests to ensure smooth transition.
• Adheres to uniform standards.

• High School Diploma or equivalent.
• Experience in Hospitality industry preferred.
• Excellent customer service skills.
• Able to work flexible shifts.
• Knowledgeable of surrounding area. Physical, Mental, and Environmental Demands:
• Must be in good physical condition.
• Able to maneuver throughout hotel and casino, including up and down stairs.
• Able to lift and carry upwards of 25-50 pounds.
• Able to bend, reach, kneel, twist, and grip items.
• Respond to visual and aural cues.
• Must be able to read, write, speak, and understand English.
• Able to stand and walk for long periods of time.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer