The following and other duties may be assigned as necessary:
- Assists and supports the Marketing Department with promotions and events on select shifts by performing various duties to support customers’ visits and/or events.
- Answers phone calls and proactively assists customers (internal and external) with their concerns
- Welcomes patrons, confirming, counting, balancing and distribution of any promo items.
- Light clerical work to include but not limited to; envelope stuffing, filing, and copying.
- Assists guests by directing them to appropriate areas and contact department for guest needs.
- Maintains up-to-date information of events to ensure guests will receive accurate and prompt information when requested.
- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
- Work in conjunction with other departments on an as needed basis.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Adheres to all company, state, and regulatory policies and procedures.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.