Casino Operations Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Position Summary:
The Casino Operations Shift Manager is responsible for overseeing the daily operations of the Table Games Department, ensuring compliance with all applicable gaming laws and regulations. This role involves supervising team members, maintaining game integrity, and delivering exceptional guest service.

Key Responsibilities:

• Ensure full compliance with all gaming laws, regulations, and internal policies related to Table Games operations.
• Supervise, direct, and support all Table Games Cast Members during assigned shifts.
• Recommend operational improvements, including game mix adjustments and staffing changes, to enhance efficiency and guest satisfaction.
• Authorize player credit and complimentary services in accordance with established company policies.
• Prepare and submit detailed shift reports; act as the primary point of contact for the Senior Director of Operations in the absence of the Casino Shift Manager.
• Assist in the recruitment, training, scheduling, performance evaluation, counseling, and, when necessary, termination of Table Games Cast Members.
• Address and resolve guest concerns or requests promptly and professionally.
• Foster a friendly, courteous, and helpful environment for both guests and team members.
• Monitor internal security procedures to ensure a safe and secure gaming environment.
• Ensure all gaming equipment is maintained in proper working condition.
• Resolve disputes and operational issues in the absence of other department heads.
• Uphold the integrity of all games while striving to exceed guest expectations.

Scheduling & Administrative Duties:

• • Develop and manage daily and weekly shift schedules based on game spread and staffing needs.
  • Ensure all table positions are adequately staffed and operational.
  • Maintain accurate records of time-off requests and approve them in line with departmental guidelines.
  • Review sign-in sheets and submit accurate payroll documentation to the accounting department.
• Maximizes scheduling efficiency while carefully controlling payroll expenses.       

Qualifications & Requirements:

To be successful in this role, candidates must be able to perform each essential duty effectively. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Minimum Age Requirement: Must be at least 21 years of age.
• Education & Experience:
  • Bachelor’s degree (B.A.) from a four-year college or university preferred.
  • Alternatively, 4–10 years of relevant experience and/or training, or an equivalent combination of education and experience.
• Licensing & Certification:
  • Must be able to obtain and maintain a valid Gaming Permit and Key License.
  • Must successfully complete ServSafe Alcohol training certification.
• Leadership & Management Skills:
  • Proven ability to manage, motivate, and supervise personnel.
  • Experience in staff development, performance evaluation, and team engagement.
• Communication Skills:
  • Strong ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
  • Skilled in responding to inquiries or complaints from guests, regulatory agencies, and business partners.
  • Capable of writing professional reports, speeches, and articles, and delivering presentations to senior leadership and public groups.
• Mathematical & Analytical Skills:
  • Proficiency in advanced mathematical concepts including probability, statistics, and data analysis.
  • Ability to interpret complex data sets and technical instructions.
• Technical Proficiency:
  • Familiarity with database software and casino management systems.
• Industry Knowledge:
  • In-depth understanding of casino games and operations.
  • Ability to detect and respond to cheating scams, internal theft, and other security concerns.
  • Strong customer service orientation and operational expertise.

Physical & Environmental Requirements:

• Regularly required to stand, walk, talk, and hear.
• Occasionally required to sit and use hands for handling or feeling objects.
• Vision requirements include close, distance, color, peripheral, and depth perception.
• Frequently exposed to loud noise and airborne particles typical of a casino environment.

Supervisory Responsibilities:

• Oversee staff development and training initiatives.
• Implement and manage employee recognition programs to enhance engagement.
• Evaluate team member performance and provide constructive feedback.
• Recommend staffing decisions including hiring, scheduling, and task assignments.
• Manage workflow and ensure efficient work procedures.
• Provide input on employee discipline, coaching, and counseling as needed.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer