Operations Specialist - Bloomington or Chicagoland Region

The following and other duties may be assigned as necessary:

• Assist in pipeline management, ensuring sales records are complete and up to date in Salesforce.
• Hold internal teams accountable for accurate record-keeping and data integrity.
• Interact with customers throughout the licensing process to ensure smooth installations and removals.
• Generate and analyze reports related to sales performance, licensing, and compliance tracking.
• Support the sales team by identifying missing or incomplete records and ensuring all necessary actions are completed.

• Track, manage, and process municipal tax and sticker fees for machine installations, removals, and ongoing compliance.
• Maintain accurate licensing records in Salesforce, ensuring all installations and removals are properly documented.
• Interface with municipalities to ensure compliance with all regulations.
• Serve as a point of contact for internal teams regarding licensing requirements and municipal fee tracking.
• Assist in pipeline management, ensuring sales records are complete and up to date in Salesforce.
• Hold internal teams accountable for accurate record-keeping and data integrity.

• Interact with customers throughout the licensing process to ensure smooth installations and removals.
• Generate and analyze reports related to sales performance, licensing, and compliance tracking.
• Support the sales team by identifying missing or incomplete records and ensuring all necessary actions are completed.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Experience with Salesforce or similar CRM platforms strongly preferred, but not required
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with internal teams, external partners, and municipalities.
• Experience in a licensing, compliance, or administrative role is a plus.
• Sales operations, data management, or reporting experience is beneficial but not required.
• Ability to work independently and collaborate with teams across the organization.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must possess a valid driver’s license and have acceptable driving history as determined by Penn Entertainment’s auto insurance carrier.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is sometimes very loud.