Lead Food Server - Timberline

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Must be able to work varied shifts and varied days off, including weekends and holiday periods.
• Works with the culinary team to develop food and wine pairings.
• Manages the daily activities necessary for maintenance and promotion of the organization's wine collection.
• Partner with the work-and-study based exchange visitor programs, teaching serving techniques, table and time management.
• Formulate operating procedures and assist in creating policies, procedures, and training guides for daily tasks and duties.
• Assist members of the F&B and culinary leadership teams, cross training on duties such as ordering, stocking, training, and behind the bar duties and responsibilities.
• Have a strong understanding of the inventory and the ability to manage inventory.
• Learn and follow all beverage recipes and adhere to the established pour policy.
• Operate within full compliance with liquor laws and regulations.
• Adhere to and enforce all control systems.
• Learn the prices of all drinks.
• Collect payment and promptly settle all cash and charge transactions.
• Requisition liquor and other supplies, when needed with supervisor's approval.
• Ask for identification of all suspected under-age patrons.
• Responsible for knowing the types, glasses, and brand names of the products we offer. Should be familiar with a substitute item to offer a guest in the event an item is ordered that we do not carry.
• Inform supervisor of guests who appear to be intoxicated.
• Responsible for the handling of Company funds through cash transactions on the Micros System.
• Follow all cash handling procedures as listed in the Food & Beverage Manual.
• Always conduct yourself in a manner that reflects a positive, professional image for Ameristar Casino Black Hawk.
• Practice and observe safety rules and regulations and encourage others to do so.
• Handle the chemicals for the glass washing machine in a safe manner.
• Responsible and accountable for all cash variances +/- $10.00.
• Responsible for the cleanliness of your workstation/bar.
• Must serve cocktail servers; serve them only at their stations.
• Keep the bar completely stocked for the next shift.
• Responsible for informing beverage manager on duty of any problems.

• Two (2) years’ experience as a server in a dining establishment.
• An outgoing personality with interest in guest hospitality.
• Knowledge of upselling techniques.
• Exceptional work habits.
• Knowledgeable of menu to include alcoholic beverages that are available.
• Strong customer service skills
• Ability to sustain a high level of professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with guest issues.
• Ability to work collaboratively and communicate effectively with guests at all levels.
• Highly organized and detail-oriented
• Have and keep updated all current work cards: TIPS Training.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer