Casino Operations Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

The Casino Operations Manager is responsible for supervising and managing staff in the Casino Operations Department. They develop, implement, and manage operational goals and monitors achievements of performance and profit objectives.

ESSENTIAL RESPONSIBILITIES 

- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction

- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager

- Ensures customer service standards are followed by all team members and addresses issues as they arise

- Responsible for the overall achievement of departmental customer service goals

- Provides direction and oversees all games, game protection, and overall Table Games operations

- Ensures enforcement of games procedures and policies

- Monitors for compliance

- Overall responsible for the accountability of the chips, cards, dice, and all other gaming equipment

- Assigns duties to Table Games leadership and creates/approves work schedules for efficient business performance

- Approves financial activities of Table Games department

- Works closely with Vice President/Director to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability

- Observes and monitors staff performance

- Recommends and approves changes in status of team members including but not limited to changes from full time to part time, promotions, and transfers

- Responsible for staff development and training programs

QUALIFICATION REQUIREMENTS

- Bachelor's degree (B.A./B.S.) from four-year college or university; or minimum of six years of experience in a comparable Table Games Operations leadership position; or equivalent combination of education and experience

- Excellent skills in both written and oral communication

- Must be proficient in Microsoft Office applications (Excel, Word) and have knowledge of Table Games operating systems

- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

- Ability to write reports, business correspondence, and procedure manuals.

- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

- Must have extensive knowledge of all Table Games operations.

- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer