Director of Financial Partnerships & Credit Programs

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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Position Summary:

The Director of Financial Partnerships & Credit Programs within Corporate Marketing will lead the development and execution of cobranded credit card, gift card, and loyalty-based financial initiatives across our enterprise. This role will also support Corporate VIP operations by establishing centralized credit and customer deal frameworks that ensure financial integrity and drive profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

The following and other duties may be assigned as necessary: 

• Serve as a liaison between corporate departments, property-level teams, and external partners.
• Present business cases and performance updates to executive leadership
• Ensure compliance with regulatory and internal control standards.
• Loyalty Financial Partnerships
  • Lead the RFP process and successful launch of a cobranded loyalty credit card program.
  • Manage and optimize the corporate gift card program, including distribution, partnerships, and performance tracking.
  • Maintain loyalty-based revenue-generating partnerships. Collaborate with the Online Performance team to optimize media-driven revenue tied to marketing affiliate partnerships.
  • Collaborate with corporate and property marketing leadership, finance, PENN Interactive and IT to ensure seamless integration and execution of loyalty initiatives.
  • Identify, negotiate, and implement new loyalty-based revenue-generating partnerships.
• Centralized Credit & Deals
  • Partner with Corporate VIP leadership to develop and implement centralized credit policies and customer deal structures.
  • Analyze and validate the financial soundness of VIP customer deals and credit arrangements.
  • Create reporting and governance frameworks to monitor credit risk and deal performance.
  • Create a transition plan to transfer credit and deal structuring responsibilities to the VIP team, ensuring knowledge transfer, consistency, and operational readiness.
  • Partner with IT to define and implement credit management processes within the enterprise Salesforce platform.
  • Design a simplified, scalable onboarding process for new credit customers, with a focus on cross-market play patterns and a frictionless guest experience.
  • Explore opportunities to enable credit functionality within online gaming platforms.

QUALIFICATION REQUIREMENTS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 

• Bachelor’s degree (B.A./B.S.) in Marketing or related field from a four-year college or university; at least five years progressive related experience in marketing; or equivalent combination of education and experience. 
• Must have experience launching, driving, and managing large scale, loyalty-based financial programs/incentives.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Must have strong presentation and client interface skills.
• Must be able to meet deadlines and to work under the pressure of short time constraints.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have demonstrated ability to drive results.

SUPERVISORY RESPONSIBILITIES                                                     

This job will have supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. 

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke. 

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Equal Opportunity Employer