WE LOVE OUR WORK.
- Delivers superior internal and external guest service following the ACES customer service model; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.
- Patrol the hotel tower, porte cochere, and team member and guest parking lots on foot, bike, or in company vehicles.
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises. Report unsafe or hazardous conditions.
- Assist patrons and employees on directions and proper procedures.
- Drive company vehicles to transport individuals to specified locations or to patrol company property.
- Write accident/incident reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Obtain witness statements when necessary.
- Circulate among visitors, patrons, or employees to preserve order and protect property.
- Monitor surveillance equipment and alarms.
- Resolve guest complaints and ensures that all areas of guest service are adhered to.
- Respond to and handle all occupational injury reports and all incident reports report including vehicle incident reports on property assuring that L’Auberge Casino and Hotel maintains its procedures and liability issues.
- Security officers will respond to all emergencies on property. Officers will be trained and become proficient in how to respond to all emergencies including evacuation if the need arises. Officers will attend quarterly drills covering all of the above noted emergencies.
BRING US YOUR BEST.
- Must be at least 21 years of age
- Must be able to obtain and maintain a Responsible Vendors Permit
- Must be in possession of and maintain valid state driver’s license.
- Motor vehicle report must be free of careless motor vehicle accidents and moving violations within the last 3 years.
- Ability to work under pressure by maintaining composure when exposed to stress.
- Excellent writing skills
- Knowledgeable in Microsoft Word
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