Slot Technician 2 - FT

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• This position is responsible for providing a high level of customer service to customers and team members  
• Understand and adhere to all company standards, policies and procedures   
• Completes required training and development objectives within the assigned time frame   
• Projects a positive image of the company at all times   
• Ability to collaborate and work within a team-oriented environment   
• Ability to accurately prioritize, organize and complete multiple tasks   
• Handle Slot Machine malfunctions  
• Have a basic understanding of slot machine optioning 
• Have the ability to troubleshoot more complex ACSC issues  
• Ensures regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair 
• Complete required paperwork in a timely manner  
• Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate   
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies   
• Keep work areas clean and free of safety hazards, debris and litter   
• Assist Slot Technician I with any issues and/or concerns that they may have  
• Serve as a mentor/trainer to the Slot Technician I  
• All other duties and/or responsibilities as assigned   

• Basic knowledge of ACSC system required  

• Proficient in troubleshooting  

• Basic understanding of Slot Optioning Menu’s required  

• 6 months’ previous experience in Slot Tech role  

• Must have basic knowledge of other departments in order to know who to contact for questions for guest  

• Must have working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)  

• Associates or Technical Degree required; Bachelors preferred; OR two years’ experience in technical field  

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer