Player Services Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• The Cage Manager supervises controls and procedures of cage employees, ensuring that all accounting activities in the Cage Department are performed accurately and efficiently, in accordance with all applicable laws, rules and regulations of the Gaming Commission, Federal and State Tax Commissions, and established company policies, procedures and controls. 
• Manages the casino cage operations
• Monitor and enforce operation performance of gaming regulations and completion of all requisite paperwork.
• Maintains operational supervision of coin room and count function.
• Safeguards company assets and maintains total casino cage accountability.
• Maintains customer credit history records.
• Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.
• Provides excellent customer service to customers, other employees and departments.   Assists customers and employees at all levels to resolve issues in a timely and professional manner.  Address complaints and resolve problems.
• Coordinate information and tasks with various adjuncts, departments including accounting, table games, slots, and executive office
• Works with CFO, Security Manager, law enforcement agencies and Surveillance as needed to protect the assets of the company
• Ensures compliance with company and department policies, company system of internal controls and the Maine Gaming Board regulations.  Ensures that the requirements of gaming regulation 6A and problem gambling guidelines are met.
• Interacts with above departments through performance of cage tasks.
• Other duties may be assigned.
• Manages, directs, staffs and motivates all personnel assigned to Cage Department.  In charge of scheduling, interviewing, hiring, and training employees, appraising performance, rewarding and disciplining employees. Provides supervision, training, direction and motivation to department employees.

• Bachelor's degree in Accounting, Business Administration or related area from a college or university; or an equivalent combination of education and experience
• Ability to read, analyze, and interpret routine business documents. 
• Ability to respond effectively to sensitive inquiries or complaints. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Must be very detailed oriented.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.  
• Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must qualify for the Maine Gaming/Racing Commission license.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer