Beverage Assistant Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Shift: Swing
Bonus Eligible: Yes

Essential Duties and Responsibilities

As a Beverage assistant manager, you will assist in overseeing the daily operations of the casino beverage services. Your focus will be on delivering a distinctive guest experience, ensuring high service standards, and optimizing team performance.

Operational Leadership

• Support the management of all casino beverage operations to ensure a unique and high-quality service experience.
• Supervise beverage team members, assigning tasks and managing workflow to maintain efficiency and service excellence.
• Monitor and evaluate service quality through regular inspections and performance analysis, making adjustments as needed to meet goals.

Team Development and Performance

• Assist in hiring, training, coaching, and developing team members to foster a high-performing and motivated workforce.
• Provide ongoing feedback and performance management, including administering discipline and supporting career development.
• Promote a positive work environment by recognizing and rewarding outstanding performance.

Service Standards and Compliance

• Implement and uphold a consistent sequence of service to ensure exceptional guest experiences.
• Ensure compliance with all sanitation, safety, and regulatory standards.
• Maintain confidentiality and adhere to all company and departmental policies, including bargaining unit agreements.

Administrative Responsibilities

• Assist with scheduling, payroll, attendance tracking, and timekeeping.
• Participate in budget planning by gathering and analyzing operational data.
• Review staffing needs and recommend schedule adjustments to meet business demands.
• Support inventory control and ensure accurate accounting of revenues and expenses.

Leadership and Representation

• Act as a role model for team members, embodying company values and professionalism.
• Represent the company positively and encourage others to do the same.
• Perform additional duties and projects as assigned to support departmental and company goals.

Qualification Requirements

To successfully perform this role, an individual must be able to carry out each essential duty effectively. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years old.
• Associate’s degree from an accredited college or technical school, or an equivalent combination of education and relevant experience.
• Minimum of two years’ experience in a casino beverage, restaurant, or bar environment preferred.
• Proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook).
• Ability to interpret and analyze departmental budgets, capital expenditures, and profit & loss statements.
• Certifications:
  • Must be able to obtain and maintain ServSafe certification.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer