PLAYER SERVICES VAULT

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

EVENING SHIFT (Nights and Weekends Required)

• Promote and maintain all steps in the Red Carpet Customer Service program with each casino guest and fellow employees you come in contact with using S.T.A.R.S.

• Provide service and funds for all slot department wallets, jackpots, cancel credits, payouts, etc.
• Abide by all Gaming regulations and policies and internal controls.
• Maintain integrity and discretion regarding patron information.
• Stock and replenish currency and coin for KIOSK and ATM machines daily and/or as needed. 
• Prepares all currency, coin, checks, etc. for bank deposit and completes all required paperwork.
• Orders currency and coin from bank as needed to ensure adequate supply.
• Receives transfer of cash from count team and verifies totals with other members.
• Prepares banks for all departments and verifies with other team members.
• Processes cage transfers in a timely manner.
• Verifies all banks returned and ensures proper completion of necessary logs.
• Ensure all forms and logs are completed as required per shift: inventory sheet, reconciliation sheet, F&B logs, Mutuel logs, etc.
• Account for all funds in vault through inventory counts completed throughout the day.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and the manager.
• Performs other duties as may be assigned by department and/or company management.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be a minimum of 21 years of age.
• Must qualify for licensing with the New Mexico Gaming and Racing Commissions.
• Highshool diploma or G.E.D required. 
• Minimum one year related experience in customer service preferred.
• Six months previous cash handling experience required.  High volume cash handling preferred.
• Must have the ability to read, write and speak English. 
• Must have the ability to respond to common inquiries or complaints from guests.
• Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions and manuals.
• Must have the ability to present information and respond to questions from employees and guests.
  • Strong customer service and interpersonal skills are required.
  • Good working knowledge/skills of basic computer applications such Word, Outlook, Excel is preferred.
  • Ability to perform basic math skills.
    • Ability to work as part of a team and to promote cooperative approach between departments.
    • Ability to work unsupervised.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer