Cage Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsible for the activity of Cage, Credit and Collections, including protecting the Company’s

assets and controlling the activity of the Cage, Credit and Collection personnel.

Essential Functions

• Approve check cashing within the guidelines established by management
• Approve credit limits within the guidelines established by management (Credit Matrix)
• Handles customer complaints
• Comply with all Michigan gaming regulation procedures
• Prepare or assist in the handling of CTRC and all appropriate gaming regulation paperwork
• Oversee front line cage activity
• Monitor overage/shortage
• Balance marker bank and front money accounts
• Coordinate marker activity with pit locations and credit department
• Always conduct themselves in a professional manner
• Exhibit excellent customer service skills
• Other job-related duties as required

High school education or equivalent required

Minimum five (5) years’ experience in gaming environment or equivalent management

SUPERVISES: As instructed by the highest executive in the Cage/Credit and Collections Team (may

supervise Level II, Level III, or non-licensed team member)

• Excellent communication skills
• Understand and comply with state, federal, Company and departmental rules and regulations
• Ability to read, write and communicate in English
• Ability to use all Cage equipment
• Skill in understanding and maintaining effective working relationships with all team Members
• Ability to maintain confidentiality of patron information

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer