Modern Pantry Assistant Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Position Summary

Responsible for supervising a designated Food & Beverage outlet and managing the overall daily operations during assigned shifts. This role supports operational goals, monitors performance, and ensures profitability and guest satisfaction.

Key Responsibilities

Operational Management

• Oversee daily operations of the assigned F&B outlet.
• Ensure efficient, sanitary, and pleasant service for all guests.
• Assist in developing and maintaining food service procedures.
• Inspect menu items to ensure maximum customer satisfaction.
• Monitor inventory and maintain consistent pars to support cost control.

Staffing & Scheduling

• Create effective and efficient staff schedules.
• Maintain labor costs while meeting staffing needs and guest service standards.

Customer Service

• Promote and demonstrate superior customer service in line with company standards.
• Ensure all team members adhere to customer service expectations.
• Address guest concerns promptly and professionally.
• Drive the achievement of departmental customer service goals.

Financial & Budgetary Support

• Assist in the departmental budget process and provide recommendations.
• Ensure compliance with budget initiatives and report concerns to management.

Compliance & Regulations

• Enforce all applicable gaming laws and F&B regulations.
• Ensure regulatory compliance within the area of responsibility.
• Report potential compliance issues to management.

Administrative Support

• Assist the F&B Outlet Manager with administrative duties as assigned.
• Maintain strict confidentiality in all departmental and company matters.

Minimum Qualifications

• Must be at least 21 years of age.
• Education & Experience:
  • Associate’s degree in a related field preferred.
  • Minimum of two (2) years of experience in Food & Beverage or a combination of education and experience.
  • At least two (2) years of supervisory experience required.

Knowledge, Skills & Abilities

• Strong interpersonal skills with the ability to interact professionally with guests, staff, and colleagues.
• Skilled in conflict resolution and problem-solving with diplomacy and tact.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Strong written and verbal communication skills.
• Ability to write reports and business correspondence.
• Strong mathematical skills, including the ability to calculate rates, ratios, percentages, and interpret bar graphs.
• Ability to read, interpret, and communicate in English, including safety rules, operating instructions, and procedure manuals.
• Flexible availability to work various shifts, including nights, weekends, holidays, and overtime as needed.

Supervisory Responsibilities

• May include direct supervision of staff.
• Responsible for:
  • Staff development and training programs.
  • Employee engagement through rewards and recognition.
  • Performance evaluations and constructive feedback.
  • Staffing recommendations, including interviewing and hiring.
  • Scheduling and workflow management.
  • Disciplinary actions, coaching, and counseling.

Certifications & Licenses

• Must qualify for all licenses and permits required by federal, state, and local regulations.
• Required certifications:
  • First Aid/AED
  • C.A.R.E. or TIPS alcohol service training
• Valid driver’s license with an acceptable driving record as determined by company insurance standards.

Reasoning & Analytical Ability

• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Capable of resolving problems involving multiple variables in standardized situations.

Physical Demands

• Regularly required to stand, use hands, and communicate verbally.
• Frequently required to reach, bend, twist, stoop, crouch, kneel, and balance.
• Must be able to:
  • Lift/move up to 10 lbs regularly, 25 lbs frequently, and 50 lbs occasionally.
  • Work in confined spaces and perform physical tasks as needed.

Work Environment

• Moderate noise level typical of a hospitality environment.
• May be exposed to secondhand tobacco smoke.
• Reasonable accommodations may be made for individuals with disabilities.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer