Maitre D' - Full-Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Responding, recording, checking and updating reservations.
• Assign guests to tables and section by completing the seating chart.
• Assisting in scheduling Servers, Buspersons and Host/ess to ensure adequate staffing.
• Assigning stations to all Servers and Buspersons.
• Knowledge of the menu and its items including daily or weekly specials.
• Must deliver ACES Guest Service to every guest during every interaction
• Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.
• Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Inform the kitchen staff of the number of reservations and any details for that evening (birthday cakes, dietary requests, special parties booked, trophy races…etc.).
• Greeting and seating guests in accordance with proper server rotation. Thanking and well wishing to all guests as they depart.
• Responding to and assisting in resolving all guest complaints or problems.
• Maintaining a high level of knowledge of the Micros POS system, opening and closing procedures and principles of service.
• Complete any task assigned by room manager, supervisor, or room chef.

To be successful in this position it will require the following skill set:

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Applicant must be at least twenty-one (21) years of age to apply.  Possess a High School diploma; or three years related experience and/or training; or equivalent combination of education and experience

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS
Must qualify for the Massachusetts Gaming Commission license.
Must be able to obtain proper Food Handler Certification.
Must be TIPS certified.

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk and climb steps; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms and taste or smell.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer