Cage Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Job Description

Shift Graves – Shift Differential Eligible

• Supervise all casino cage and vault cashiers for designated shift
• Supports guest needs by completing cashier duties to ensure optimal timeliness of service
• Prepare and review currency transaction reports, fills, and credits for live games, and jackpots
• Assist in troubleshooting guest concerns
• Stay informed about current property events and effectively communicate relevant information to guests and cashiers
• Promote the loyalty rewards card program and its benefits to acquire new players

Qualifications

• Two to four years of related guest service experience and/or training, or an equivalent of education and experience
• One to two years of leadership experience
• High school diploma or GED required
• Must be at least 18 years of age
• Proficient in computer use, including, keyboarding, Microsoft Office Suite, Email, databases, spreadsheets, and the ability to learn casino specific software
• Strong math skills:  ability to add, subtract, multiply, divide
• Exceptional verbal and written communication skills.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer