Cage Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Job Description

Shift: Graves

• • Interpret, support, and ensure compliance with all company policies, procedures, and applicable local, state, and federal regulations.
  • Maintain the highest level of confidentiality regarding all proprietary and sensitive information related to Ameristar and its guests.
  • Lead the recruitment, training, coaching, development, and scheduling of direct reports to ensure optimal team performance.
  • Foster continuous professional development for both self and team members, offering guidance and support to enhance skills and career growth.
  • Respond promptly and professionally to guest inquiries, or direct them to the appropriate team member for assistance.
  • Oversee the scheduling and training of cashier staff to ensure operational efficiency and excellent guest service.
  • Stay informed about current property events and effectively communicate relevant information to guests and Casino Services Representatives.

Qualifications

• • Demonstrated strength in problem-solving, mediation, coaching, and consulting.
  • Exceptional verbal and written communication skills.
  • In-depth knowledge of relevant federal, state, and local regulations.
  • Proven ability to maintain a high level of confidentiality and professionalism.
  • Highly organized with strong attention to detail.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Flexible availability, including evenings, weekends, and holidays as needed.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer