Assistant Food and Beverage Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Summary:
Oversees daily operations of a designated F&B outlet, ensuring smooth shift management, excellent guest service, and compliance with company and regulatory standards.

Key Responsibilities

• • Supervise outlet operations and support performance and profit goals.
  • Coordinate shift schedules and staffing needs.
  • Promote and maintain high customer service standards.
  • Assist with budgeting, cost control, and inventory management.
  • Ensure compliance with gaming laws and health regulations.
  • Support administrative tasks and maintain confidentiality.

Qualifications

• Must be at least 21 years of age.
• Associate’s degree in a related field or equivalent combination of education and experience.
• Minimum two years of Food & Beverage experience and two years of supervisory experience required.
• Strong interpersonal skills with the ability to resolve conflicts diplomatically.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong written and verbal communication skills; able to write reports and present to groups.
• Basic math skills, including ability to calculate percentages and interpret data.
• Flexible schedule, including availability for nights, weekends, holidays, and overtime.
• Must complete ServSafe Alcohol certification.

Supervisory Responsibilities

• Oversee staff development, training, and performance evaluations.
• Lead employee recognition efforts to enhance engagement.
• Participate in hiring, scheduling, and assigning work to meet business needs.
• Manage workflow and ensure efficient operations.
• Provide coaching, counseling, and disciplinary recommendations as needed.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer