BOX OFFICE REPRESENTATIVE

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Welcome and direct guests as they approach the box office
• Operate the box office during show nights in a professional and efficient manner
• Manage each artist’s guest list as indicated in the contract
• Distribute promotional or VIP passes to individuals
• Make changes quickly to guest list on day of show
• Identify faces/names on a red list provided by the artist’s management team
• Sell tickets to walk-up customers and distribute will-call tickets
• Verify guest identification before releasing tickets to the appropriate party
• Accurately process credit card payments and comped tickets
• Award ticket package add-ons, such as food coupons and PENN Cash
• Use ticketing software to locate and manage reservations or ticket orders
• Answer guest inquiries related to ticket availability, seating, and show details
• Communicate clearly with event and security staff regarding guest check-ins
• Maintain an organized and secure box office area throughout the event
• Assist with end-of-shift reconciliation and reporting
• Provide information about the venue layout, show schedules, and amenities
• Monitor guest activity to ensure a safe and enjoyable environment
• Support basic setup, takedown, or clean-up tasks as needed
• Communicate effectively with other team members and event leadership

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience. Marketing experience preferred.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have a working knowledge of Microsoft applications (Access, Excel, Word, and Outlook).
• Must have an outgoing, energetic, and enthusiastic attitude.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must be comfortable initiating conversations and creating a fun environment with our guests.

SUPERVISORY RESPONSIBILITIES                                                    

This job has no supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

For every year of employment, Employee must:

1. Obtain and maintain a license by the WV Racing Commission and WV Lottery.
2. Successfully complete and maintain certification in the Beverage Service Program (TIPS) as may be required for this position.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer