COUNT TEAM SUPERVISOR

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for providing guidance and daily supervision to staff in the Count department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to deadlines.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
• Ensures soft currency is accounted for and recorded in accordance with company policies and procedures
• Manually count large amounts of currency
• Reviews and compiles reports generated by Soft Count
• Ensures company assets are properly accounted for and secured
• Accounts for all table games documentation
• Oversees the maintenance of machinery used in count room operations
• Operates a currency counting machine
• Ability to function with secured access for ingress/egress to count room
• In the absence of Count Room Manager, responsible for the direct supervision of soft count staff
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

• Must be at least 21 years of age.
• Associate’s degree (A.A.) or Bachelor's degree (B. A.)
• Two years minimum experience in count operations or similar functions. 
• Ability to communicate with internal and/or external guests  
• Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence
• Ability to effectively present information in one-on-one and small group situations to guest and Cast Members
• Ability to write correspondence such as memorandums, procedures and departmental incident reports 
• Ability to read, write, comprehend and speak English
• Ability to understand and perform duties in accordance with:
• Departmental, property and company policies and standards
• State Gaming Board requirements
• Sarbanes-Oxley
• Internal Controls
• Ability to stand for extended periods of time.
• This job may or may not have supervisory responsibilities. 
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
• Successfully complete and maintain certification in the Beverage Service Program TIPS as may be required for this position.
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
• Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer