Slot Performance Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

The Slot Performance Manager is responsible for managing staff in the slots department and developing, implementing, and managing operational goals/monitoring achievements of performance and profit objectives.  

ESSENTIAL RESPONSIBILITIES  

- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction

- Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager

- Enthusiastically supports, promotes, and demonstrates superior customer service

- Responsible for the overall achievement of department customer service goals

- Creates reports, analyzes data, and makes recommendations regarding floor mix of slot machines, hold adjustments, and new game availability in order to consistently maximize the profitability of the slot floor

- Plan and submit for movements and conversions of slot machines, based on analysis of gaming floor 

- Directly responsible for managing slot performance property support activities inclusive of planning, procurement, installation implementation and ongoing support for all slot systems located at the property

- Makes recommendations to the Director concerning the research, development, evaluation, and implementation of new products, services, technologies, and processes to ensure the property’s competitive position

- Responsible for all Slot analytics and openly communicates all pertinent information with leadership team

- Supports planning and decision making by identifying, maintaining, and evaluating information and making recommendations for slot floor

- Reviews reports on slot machine analysis and makes appropriate recommendations to maximize profitability of respective machines

- Prepares slot reports by collecting, formatting, analyzing, and explaining information 

- Prepares ad-hoc reporting for Slots operations

QUALIFICATION REQUIREMENTS

- Must be at least 21 years of age
- Bachelor’s degree from a four year college or university; and a minimum of five years comparable slot analytic/ management experience; or equivalent combination of education and experience

- Must be proficient in all Microsoft applications and have knowledge of Slot operating systems

- Ability to write reports, business correspondence, and procedure manuals   

- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer