Assistant Slot Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Job Summary:
Responsible for overseeing daily operations and providing leadership to department staff. Ensures operational goals are met, supports budget compliance, and upholds exceptional customer service standards.

Key Responsibilities:

• Provide daily supervision, guidance, and support to team members to ensure departmental goals and performance standards are achieved.
• Coordinate staff scheduling and address any scheduling concerns in collaboration with the manager, prioritizing guest satisfaction.
• Monitor and support adherence to departmental budgets and financial objectives.
• Promote and model superior customer service in alignment with company standards; ensure team members consistently deliver high-quality service and address any service-related issues promptly.
• Oversee the functionality and efficiency of slot machines and related gaming equipment during assigned shifts.
• Authorize and verify jackpot payments in accordance with established procedures.
• Respond to service light calls and escalate technical issues to Slot Technicians as needed.
• Report customer concerns and operational issues to management in a timely manner.
• Ensure compliance with all regulatory requirements and company policies within the area of responsibility.
• Maintain strict confidentiality regarding all company and departmental matters.

Qualifications:

• High school diploma or GED required; or a minimum of six months to one year of experience in Slot Operations or a related field, or an equivalent combination of education and experience.
• Must be available to work a flexible schedule, including nights, weekends, holidays, and overtime as needed to meet business demands.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Excel and Word; familiarity with Slot operating systems is preferred.
• Solid mathematical skills, including the ability to perform basic arithmetic operations and calculate rates, ratios, percentages, and interpret bar graphs.
• Demonstrates a strong commitment to delivering exceptional customer service in alignment with company standards.
• Must obtain and maintain a valid state gaming license.
• Must obtain and maintain a state-issued responsible vendor permit.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer