Director of Casino Operations

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

The following and other duties may be assigned as necessary:

• Strategic Planning – Develop and execute strategies to optimize the casino’s operation, drive revenue growth, and improve guest satisfaction.
• Team Leadership – Recruit, train, develop and supervise table games, slot and poker team members. In addition, create a culture where team members at all levels in the department are engaged and connected to the Penn Entertainment Values. Ensure that all team members are compliant will all training requirements. Identify and develop departmental talent.
• Regulatory Compliance – Ensure that the casino’s operations comply with all relevant policies, internal controls, law, regulations and licensing requirements.
• Financial Management – Partner with VP of Casino Ops to prepare and manage budgets, monitor financial performance, analyze operations costs and implement cost-effective measures. Responsible for effective labor practices.
• Gaming Operations – Oversee all gaming activities, including table games, slot operations, poker operations to ensure effective and smooth day to day operations.
• Guest Experience – Focus on enhancing the customer experience by maintaining a high level of service, addressing guest feedback and implementing improvements. Focus on reviewing and strategizing to improve NPS, TSI and MSI metrics related to guest surveys.
• Marketing and Promotion- Work with the marketing department to develop and execute marketing strategies, promotions and events to attract and retain guests.
• Collaboration – Work closely with other departments such as finance, marking, HR and food and beverage to ensure coordinated efforts and efficient operations.
• Innovation – Stay up to date with industry trends and technologies and implement innovative ideas to enhance the casinos offering and experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor's degree (B.A. / B.S.) from four-year college or university; or five to ten years of experience in a comparable gaming leadership position; or equivalent combination of education and experience.
• Must have extensive knowledge of all Table Games/Slots/Poker Operations.
• Excellent skills in both written and oral communication
• Must be able to lead teams. This includes hiring, motivating, developing and coaching supervisory and front-line team members.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games/Slots/Poker operating systems.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret reports and data.

 SUPERVISORY RESPONSIBILITIES                                                     

• Responsible for team member development, coaching, training and recognition programs.
• Evaluates team members and leaders within department and delivers constructive feedback related to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer