Sales Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

SUMMARY

The Sales Manager is responsible for procuring group and corporate business for the hotel, casino/hotel motor coach, food and beverage events and for handling all aspects of this business; handling all arrangements needs for groups when they are here with appropriate departments as required.  This position is responsible for collection of advance deposit, billing and collections.

Responsible for the overall operation of the banquet areas, catering related to marketing events, and internal functions including but not limited to scheduling, training, planning, assigning and directing work, rewarding, coaching and counseling of Banquet and Motor Coach Cast Members in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members.  
• Actively procures group and corporate business for the hotel and meeting rooms by any and all means available including but not limited to net working with trade associations, professional organizations, corporations, tour and travel organizations and cold calls.  Follows up on all inquiries from internal/external guests needs in both verbal and written forms of communication expediently.
• Respond timely to all RFP’s (Request for Proposals) submitted by CVB (Convention and Visitor’s Bureau) and local agencies and associations
• Conducts tours of the facility and meets with prospective clients
• Individual is responsible for coordinating all motor coach line runs, junkets, etc., and all related offers with food and beverage casino club and marketing departments.
• Responsible for coordinating and handling all arrangements for groups functions.  Booking of functions, appropriate menu planning, room set up and tear down and other special needs for the group such as golf outings and transportation.
• In coordination with Director of Hospitality, sets pricing so that this business is profitable for all business units.
• Individual is responsible for communicating group and motor coach activity across departmental lines within the property for the successful completion of a group stay, including but not limited to distribution of Banquet Event Orders (BEOs) and group resumes.
• Works closely with Marketing to assist in the coordination of all internal marketing events utilizing banquet space and banquet services
• Must be able to develop proficiency with the front office property management systems (LMS) and  Caterease, Opentable and Catering software to produce, manage and update all BEO’s
• Set up group room blocks within LMS and Delphi, monitor progress through contracted cut off dates
• Responsible for hiring and scheduling, training and supervision of banquet and motor coach staff
• Orders and inventories all supplies related to banquet and group business
• Develop and monitor budget related to group business.
• Prepares group sales contracts and performs credit checks.
• Implements and monitors controls designed to assure full compliance with federal, state, corporate and property mandates.
• Other duties may be assigned.

EDUCATION and/or EXPERIENCE

Bachelor's (B.A./B.S.) or equivalent preferred.  Minimum of three to five years related experience in hotel sales, group sales or catering management.  Individual must be computer literate and proficient in Microsoft Excel and Word, LMS, Caterease, Opentable or similar catering and reservation Software.

High School diploma or GED required.  This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members. Must understand and speak the English language.

LANGUAGE SKILLS 

Individual must have ability to read, analyzes, and interprets routine business documents.  Individual must have ability to respond effectively to sensitive inquiries or complaints. 

MATHEMATICAL SKILLS:

Individual must have ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.  Must be very detailed oriented.

REASONING ABILITY

Individual must have ability to define problems collects data, establish facts, and draw valid conclusions.  Individual must have ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a cast member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the cast member is regularly required to talk or hear.  The cast member frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell.  The cast member must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer