Director of Property Operations

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Conducts a personal daily inspection of the property to ensure it is clean, attractive, and fully functional and implements immediate remediation of problems as appropriate.
• Oversees operations for the Facilities and EVS Departments including, but not limited to budget, supply chain, capital processes, and maintenance.
• Develops, implements, and manages operational goals and monitors achievements of performance objectives for areas of responsibility.
• Serves as a cross-functional, strategic leader focused on the overall goals of the Property.
• Recommends, promotes, and leads the development and execution of capital projects that add value to the Property, Region, and Company. Coordinates all activities with Corporate and Property leadership as well as external stakeholders (project managers, contractors, etc.)  
• Provides high levels of guest and team member engagement, satisfaction, and safety by developing and evaluating new and existing programs and practices and adjusting when needed.
• Serves as a property leader who mentors, trains, counsels, and works closely with all team members across the Property, in collaboration with department heads.
• Ensures proper cleanliness standards are met, oversees day-to-day cleaning of the property, as well as ensuring deep cleaning activities are performed with minimal impact to operations. 
• Maintains Company assets at peak efficiency ensuring that all utilities and building systems are properly maintained to provide safe, efficient, and reliable service.
• Identifies and tracks improvements and efficiencies for physical assets and equipment.
• Develops, implement, and maintains a comprehensive set of standards for the Property.
• Manages staffing levels daily to maximize productivity and control labor costs without sacrificing customer service or safety of team members and guests. 
• Develops and maintains a preventative maintenance program that is cost-effective.
• Develops, updates, and enforces all Standard Operating Procedures for areas of responsibility.
• Ensures compliance with all regulatory compliance and OSHA standards within areas of responsibility and report potential issues to Executive Management / GM.  

• Bachelor’s degree in a related field; 7 years progressive related experience with emphasis in capital projects, project management, security, and facilities; or a combination of both.
• Must have strong problem solving, organizational, analytical, interpersonal and communication skills (oral and written).
• Must have excellent project and time management skills with the ability to multi-task and prioritize. 
• Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook). 
• Must have current knowledge and understanding of regulations, industry trends, current practices, new developments, and applicable laws.
• Strong client interface and presentation skills preferred.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have the ability to drive results and be proactive when working on tasks.
• Ability to maintain confidentiality. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer