SUPERVISOR VALET

Don’t just work. Work Happy.

A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

SUMMARY

 Supervise the Valet activities and ensure top-notch hospitality experience is provided. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Review workflow and staffing levels of Valet staff.
• Conduct daily performance reviews of Valet staff.
• Monitor departmental supplies and requisition as needed.
• Investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures.
• Schedule departmental staff for proper coverage.
• Monitor and maintain the cleanliness of departmental areas of responsibility.
• Monitor the monetary transactions of the Valet Department.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE

• Equivalent to a high school diploma with 2 – 3 years supervisory experience and Valet experience is required. 
• Must have a valid Illinois Drivers License and be able to operate manual and automatic transmission automobiles. 
• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team.  
• Must understand and speak the English language.
• This position is required to drive guest's vehicles and adhere to the company MVR policy.
• Ability to work evenings, holidays and weekends as business needs dictate.  

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an Employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer