Valet Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

SUMMARY

 Supervise the Valet activities and ensure top-notch hospitality experience is provided. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Review workflow and staffing levels of Valet staff.
• Conduct daily performance reviews of Valet staff.
• Monitor departmental supplies and requisition as needed.
• Investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures.
• Schedule departmental staff for proper coverage.
• Monitor and maintain the cleanliness of departmental areas of responsibility.
• Monitor the monetary transactions of the Valet Department.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE

• Equivalent to a high school diploma with 2 – 3 years supervisory experience and Valet experience is required. 
• Must have a valid Illinois Drivers License and be able to operate manual and automatic transmission automobiles. 
• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team.  
• Must understand and speak the English language.
• This position is required to drive guest's vehicles and adhere to the company MVR policy.
• Ability to work evenings, holidays and weekends as business needs dictate.  

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an Employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer