Food & Beverage Apprentice

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

SUMMARY:   

The Food & Beverage Apprentice will work closely with the Food & Beverage Management Team in order to gain a fundamental understanding of the operations, policies and procedures in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.  This position will also work with other members of management throughout all areas and venues, as assigned by Food & Beverage Management, to gain an understanding of other vital areas of the Food & Beverage operations. These areas may include, but are not limited to Fine Dining, Casual Dining, Culinary, Stewarding and Beverage Service.  Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Assist with in administering all phases of hiring, training, planning, assigning/directing work, and participating in rewarding staff. 
• Perform the operational duties assigned by manager. 
• Ability to trouble-shoot, and train others, when necessary, on POS equipment. 
• Maintain working knowledge of kitchen equipment and procedures. 
• Learn all employee job functions and assist when necessary. 
• Develop/learn the necessary skills needed to coach and counsel employees, which can be utilized in the apprentice’s future career path. 
• Participate in creating Food & Beverage Department policies and procedures.  Assist training efforts to ensure employees understand and follow department/Company policies and standards. 
• Assign and coordinate work of employees to promote operational efficiencies. 
• Open/close the assigned area. 
• Maintain positive guest relations. 
• Maintain daily cash control. 
• Report any and all unusual activity to the manager. 

• We will provide any necessary training for this position.
• Must have the ability to read, write, and speak English.
• Must have the ability to respond to common inquiries or complaints from guests and regulatory agencies.
• Must have the ability to read and interpret documents, such as safety rules.
• Must have the ability to present information and respond to questions from employees and guests.
• Must have the ability to perform basic math skills.
• Must have the ability to solve practical problems and deal with a variety of situations.
• Basic computer knowledge; ability to operate POS systems.
• Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.  
• Must be able to obtain proper food handler certification and RAMP certification.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.  

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer