Slot Operations Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets  
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets 
• 100% Colorado Gaming License reimbursement after 90 days of employment 
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program 
• Career development opportunities 

Responsibilities include: 

• Accountable for the adherence and/or enforcement of all written controls and procedures within the casino.
• Monitors slot equipment, support equipment, and programs to ensure proper working order and condition.
• Trains and motivates to develop a quality work environment.
• Ensures and maintains proper control over slot machines within the guidelines of the Colorado Division of Gaming and Ameristar Casino.
• Able to perform/assist in the duties of the Operations Manager in his/her absence.
• Authorizes jackpot payoffs. Ensures all events such as Overrides, Voids, GPI Intercept, and any other anomaly events are handled in accordance with Colorado Division of Gaming and departmental policies.
• Develops effective channels of communication for the team. Ensures the team is aligned with corporate and company goals.
• Reviews, communicates, and ensures all team member training requirements are met as outlined by corporate and human resources.
• Prepares Team Member weekly work schedule as well as for the assigned shift.
• Completes daily and weekly reports as requested.
• Maintains the highest levels and role model managerial expectations (outlined below)
• May assist in the installation and removal of slot machines.
• Coach subordinates in accordance with casino policy/expectations regarding exceptional attitude, teamwork, and guest service as well as opportunities for improvement regarding below standard performance.
• Acts as a liaison between the Slot Team, Slot Tech Team, and all other associated departments such as Security and Casino Services.

• Strong problem solving, mediation, coaching, and consulting skills.
• Strong written and verbal communication skills.
• Knowledge of Colorado gaming laws and regulations.
• Fully competent in Microsoft Office.
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• High competence in using various software and technology.
• Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization.
• Highly organized and detail oriented.
• 2 years of supervisory experience

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer