We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Direct and supervise the housekeeping team members, including room attendants, house attendants, and laundry attendants, to ensure a high standard of cleanliness in hotel guest rooms and hotel public spaces.
• Inspect the cleaning of hotel guest rooms and hotel public spaces to ensure that the property's quality standards are met.
• Tour facility checking all public areas, evaluating the performances of the housekeeping team members.
• Inspects facilities and recommends repairs and upgrades when needed.
• Assist with scheduling the workforce to ensure all areas and shifts are adequately covered.
• Initiate and direct heavy cleaning so that the highest level of productivity is maintained and completion schedules are met.
• Assist with cross-training team for all shift-related duties and responsibilities.
• Assist with developing and maintaining a safety program for all housekeeping team members.
• Assist with training all housekeeping team members in OSHA standards and regulations and documentation.
• Conduct one-on-one meetings with housekeeping team members to discuss job functions, teamwork, team development, concerns, and questions.
• Provide on-the-spot training refreshers, coaching, and feedback to ensure staff meet hotel standards. 
• Administer all team relations policies and enforce all company policies, procedures, rules, and regulations.
• Assist in addressing team-related guest complaints and ensure corrective action is taken.
• Maintain inventory of linens, cleaning supplies, and other necessary items, to assist with ordering supplies.
• Create various reports as necessary and attend/hold regular meetings.
• Assist in the training of new housekeeping team members.
• Other job-related duties as assigned.

QUALIFICATION REQUIREMENTS

•  Ability to communicate clearly and effectively both orally and in writing.
• Ability to plan, organize, and complete work; initiative; well-developed inter-personal skills logically and independently.
• Ability to set and achieve high standards of performance.
• Ability to make progress on multiple assignments under time constraints.
• Excellent analytical, problem-solving, critical thinking and decision-making skills
• Ability to conduct analyses and generate reports to reflect findings; direct a work force, provide support to team members and delegate job duties.
• Ability to express ideas or make recommendations concerning job related issues.
• Ability to learn specific job duties and complete work assignments.
• Maintain knowledge of basic concepts and techniques.
• Ability to perform the manipulation of numbers and basic math calculations.

EDUCATION AMD EXPERIENCE

• High School diploma or equivalent required
• Minimum two (2) years’ experience housekeeping environmental services area (supervisory experience preferred)

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

PHYSICAL DEMANDS 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. 
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.
• Employees could be exposed to an environment containing unrestricted secondhand tobacco smoke

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer