Slot Operations Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Effectively and efficiently schedule the Slot Attendants and Slot Assistant Managers based on business needs.
• Manage the day-to-day operations of the Slot Operations and Slot Technical departments.
• Ensures the highest level of guest service is being performed.
• Ensure that all Employee Engagement initiatives are executed and monitored.
• Direct the repair and maintenance of all slot machines, slot systems and related equipment.
• Assist in the development and changes of slot floor plans.
• Assist in the selection and placement of slot equipment.
• Interview, select, and train all potential slot employees.
• Maximize potential for revenue through monitoring of slot performance.
• Ensure integrity and compliance of all policies and procedures.
• Manage all slot projects to ensure deadlines are consistently met.
• Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
• Essential Duties Relative to Performance Review
• Provide professional representation at internal and external meetings and events.
• Develop and lead a high-performance department to include at least one internal successor to the Manager of Slot Operations.
• Create and maintain an environment of mutual and reciprocal trust, respect, and confidence within the department and when dealing with internal/external guests.
• Reward, recognize, coach and counsel department employees.
• Maintain accurate and timely documentation of employee performance and department incidents.
• Demonstrate abilities with PENN’s Leadership Competency Model that includes Visioning, Decisive Judgment, Leading Change, Business Acumen, Driving for Results, Guest Focus, Integrity, Resilience, Leading Teams, Coaching and Developing Others, and Relationship Management.
• Ensure interactions with internal and external guests follow the guidelines of the customer service program.
• Adhere to all Corporate and local policies, procedures, and operating guidelines.
• Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethic

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems.

• Supervisory responsibility for the Slot Department.
• Supervise 5-8 employees directly.
• Supervise up to 50 employees indirectly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS

• Associate’s/Technical Degree; Bachelor’s Degree preferred; 3 or more years of experience in a slot technical leadership position, or equivalent combination of education and experience.
• Must have thorough understanding of slot systems, including wiring, troubleshooting, and generating reports.
• Experience with ACSC slot systems preferred.

LANGUAGE SKILLS

• Must have the ability to read, write and speak English.
• Must have the ability to respond to common inquiries or complaints from guests and regulatory agencies.
• Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals.
• Must have the ability to present information and respond to questions from groups of managers, employees, and guests.
• Must have the ability to make effective and persuasive speeches and presentations on controversial or complex topics to internal and external audiences.
• Must have the ability to read, analyze, and interpret technical procedures and governmental regulations.
• Must have the ability to read, analyze, and interpret financial reports.
• Must have the ability to write reports, business correspondence, and procedure manuals.

MATHEMATICAL SKILLS

• Must have the ability to perform basic math skills.
• Must have the ability to perform statistical analyses.

REASONING ABILITY

• Must have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form.
• Must have the ability to solve practical problems and deal with a variety of situations.

COMPUTER SKILLS

• Advanced computer knowledge; MS Office;. Previous experience with ACSC Slot Systems preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify for any credentialing requirements of the Pennsylvania Gaming Control Board.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.Walking 50% of the time

• Sitting 40% of the time
• Bending and lifting 10% of the time
• Lifting/moving maximum of 75 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

• This is a smoking environment in guest areas and a non-smoking, except for designated areas, employee environment.
• Risk of electrical shock
• High Noise Level

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer