Facilities Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

JOB SUMMARY:

The Facilities Assistant Shift Manager (ASM) takes on a pivotal role in overseeing the daily management of a designated shift within the Facilities Department. This entails supervising staff, supporting operational goals, monitoring performance and profit objectives, and ensuring adherence to scheduling and guest satisfaction. The Facilities ASM is also responsible for maintaining compliance with departmental budgets, responding to emergencies, and upholding preventive maintenance schedules. Regulatory compliance, property, and equipment inspections, and confidentiality in departmental and company matters are also key facets of this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for supervising staff and the overall daily management of a designated shift in the Facilities Department. Supports, administers, and manages operational goals, and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with the Manager regarding any concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Responds to all emergencies per established procedures and assists Team Members/resources in the event of an emergency.
• Adheres to preventive maintenance schedules for the facility.
• Ensures customer service standards are followed by all team Members and address issues as they arise.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Completes and maintains property and equipment inspections and their reports for the property.
• Maintains strict confidentiality in departmental and company matters.

OTHER DUTIES AND RESPONSIBILITIES:

• Assists with all maintenance and construction projects and suggests best practices for using in-house resources or outside vendors.
• Inspects projects after completion for satisfactory results.
• Assists with grounds crew and maintenance of property grounds, as applicable.
• Assists with ensuring OSHA standards are followed.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards/programs.

SUPERVISORY RESPONSIBILITIES:

• Responsible for Team Member development and training programs.
• Responsible for rewards and recognition programs to maximize Team Member engagement.
• Evaluates Team Members within department and delivers constructive feedback to Team Members regarding performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for Team Member performance (discipline, coaching, and counseling).

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• Minimum of 18 years of age.
• Associate degree (A.A.) in Construction, Maintenance, or related field, and one year of related experience and/or training, or equivalent combination of education and experience.
• Must have working knowledge of electrical, plumbing, HVAC, and carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears.
• The ability to maintain a high level of confidentiality and professionalism.
• The ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• The ability to read and communicate verbally in English; written communication skills in English may also be required.
• The ability to write reports and business correspondence.
• Must have the ability to interact with guests, Team Members, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• The ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• The ability to deal with problems involving several concrete variables in standardized situations.
• The ability to occasionally push/pull carts and equipment weighing up to 100lbs.

Preferred Qualifications:

• Previous experience with all aspects of maintenance and engineering (special emphasis on electric, plumping, air conditioning, and maintenance of all equipment.
• The ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Proficiency in Microsoft Office applications (Excel, Work, and Outlook).
• The ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must possess a valid driver’s license and agree to periodic checks of driving records to determine continued suitability to drive company and/or patron vehicles.
• Must qualify for a license with the Maryland State Lottery Agency and meet any credentialling requirements of the Maryland Gaming Control Board.

PHYSICAL DEMANDS:

While performing the duties of this job, the Team Member is regularly required to talk or hear.  The Team Member frequently is required to stand; walk; and use hands to finger, handle, or feel.  The Team Member is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Must be able to occasionally push and pull carts and equipment weighing up to 100 lbs. Walking and standing are required during the rest of the working day.  Length of time of these tasks may vary from day to day and task to task. Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment.

We are committed to providing equal employment opportunities and making reasonable accommodations for all qualified individuals, including those with disabilities.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Team member encounters while performing the essential functions of this job. While performing the duties of this job, the Team member is frequently exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions.  The Team member is occasionally exposed to high, precarious places; fumes or airborne particles; extreme cold; extreme heat; and risk of electrical shock. The noise level is usually moderate to loud. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer