Catering & Event Sales Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Generate new catering and special events and/or group business in the local market by focusing on
  SMERF segments, weddings, and social events to meet group rooms and banquets/catering sales
  goals.
• Solicit new business by resourcefully expanding the accountant base and managing existing
  accounts to positively impact hotel revenues.
• Identify and develop new markets
• Problem solve with other departments as needed to book business into the hotel, e.g., salvaging of
  accounts, groups that have outgrown confirmed space by identifying other options the hotel has to
  offer.
• Dive deep into client needs to discover unstated needs, hidden objections, or concerns; spend time
  developing the relationship with the client and planners that go beyond rapport to genuinely
  understand their individual needs.
• Build and maintain a trusting and transparent relationship with your clients and planners to create
  memorable experiences that meet and exceed their stated or unstated needs
• Effectively communicate and follow up in a timely manner to all clients to ensure the client feels they
  are your only guest, and you are just as excited about their event as they are.
• Respectfully negotiate with clients to achieve the maximum revenue and profitability of a group
  booking and/or event and ensure your service exceeds the expectations of the client.
• Excellent product knowledge of hotel facilities, capacities, and room dimensions as well as to have
  same knowledge of competitive hotels.
• Assume active ownership of assigned sales territory and respond to specific market needs, initiates
  needed action and suggest to sales leadership any necessary actions.
• Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to
  generate creative and innovative menus while working closely with Chef on pricing specialty menus.
• Create various reports as necessary and attend/hold regular meetings

EDUCATION AND EXPERIENCE:
• Must be at least 21 years of age.
• Bachelor's degree (B.A.) from a four-year college or university; or three to five years related
Sales/Catering experience and/or training; or equivalent combination of education and
experience.
• Delphi system knowledge preferred but not required
• Must be proficient in Microsoft applications
• Ability to effectively present information in one-on-one and small group situations to
customers, clients, and other employees of the organization.
• Flexible in being present during events that occur in the evening or during weekends

LANGUAGE SKILLS
Ability to read and communicate verbally in English. Written communication skills in English may also be
required.

REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS
Employees must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL DEMANDS
The physical demands described here are representative of those that an employee must meet to perform the
essential functions of this job successfully. Reasonable accommodation may be made to enable individuals
with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger,
handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms
and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral
vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and
occasionally lift and/or move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, stoop,
stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodation may be made to enable individuals
with disabilities to perform the essential functions. The noise level in the work environment is usually deafening.
Employees could be exposed to an environment containing unrestricted secondhand tobacco smoke

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer