Hotel Services Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

GENERAL ACCOUNTABILITIES Save

• (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
• Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.
• Hires, trains, evaluates and manages staff to ensure that employees receive adequate guidance and resources to perform job responsibilities.
• Develops and maintains department objectives, policies, procedures, and operates budget to ensure proper management of operations.
• Manages Valet operations to ensure the safe, smooth flow of traffic to and from the garage and ensures accurate count of vehicles moved.
• Investigates accidents and customer complaints and comments; follows up with involved supervisors/attendants to resolve the matter to the customer's satisfaction.
• Manages Bell operations to ensure that guests are offered exemplary customer service in luggage transport to and from their room.

• Knowledge of programs in a hotel/casino environment.
• Familiarity with local market.
• Knowledge of hotel computer systems, telephone systems, financial reports
• Prior experience in preparing and administering budgets and administration of capital expenditures.
• Ability to communicate effectively with coworkers and subordinates.
• Prior experience in managing valet operations.
• This knowledge and these abilities are typically acquired through a high school or equivalent education, as well as 3 years of experience in any combination of the following: bell, valet, or hotel services, with a minimum of two years in a supervisory capacity.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer