Poker Dealer - Tournament

• Providing superior customer service in accordance with Company standards. 
• Demonstrate knowledge of and the ability to deal poker offered by the casino.  
• Reconcile potential conflicts with guests regarding the rules and conduct of game play. 
• Responsible for game protection including the identification of potential card counters, game accuracy and pace of poker play.  
• Conduct all procedures associated with opening and closing the shift including preparing cards and associated gaming equipment as well as accuracy completing all poker transactions required. 
• Assist in the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.  
• May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services. 
• Participate in ongoing training and successful completion of additional games as deemed necessary.
• Provide professional representation at internal and external meetings and events.
• Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.
• Ensure interactions with internal and external guests follow the guidelines of the customer service program.
• Adhere to all Corporate and local policies, procedures, and operating guidelines. 

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. 

• Previous experience in casino or hospitality industry preferred. Proficiency in dealing poker as offered for play in the casino.
• General knowledge of poker rules and regulations. 
• Prior casino experience is preferred.  
• Must have the ability to read, write and speak fluent English. 
• Must have the ability to respond to common inquiries or complaints from guests and regulatory 
• Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals. 
• Must have the ability to present information and respond to questions from groups of managers, employees, and guests. 
• Must have the ability to read, analyze, and interpret technical procedures and governmental regulations.  
• Must have the ability to write reports, business correspondence, and procedure manuals. 
• Basic computer knowledge; MS Office 
• Meet any credentialing requirements of the Pennsylvania Gaming Control Board.   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.   

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
• Standing/Walking 85% of the time 
• Bending and lifting 15% of the time  
• Lifting/moving maximum of 25 lbs. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.   

• This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.  
• High Noise Level