We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Manages and directs the daily operation of the Slot Technical department
• Assist in the development and enforcement of work standards.
• Evaluate operating procedures, recommend changes, and implement approved changes.
• Develop and maintain a process for ordering and receiving inventory to track costs and maximize savings.
• Develop procedures to assist Slot Shift Managers in the daily operations on the casino floor.
• Plan, coordinate, and manage major projects such as slot moves and machine conversions.
• Plan, coordinate, and manage the implementation of new systems and technology.
• Manage compliance efforts and adhere to internal controls related to sensitive EPROMS’s, RAM, Clears, Progressives, etc.
• Accurately maintain the slot file in Excel and/or other systems as necessary (ACSC, etc.).
• Analyze EGD performance and make recommendations to optimize slot revenue.
• Design and run system reports to ensure proper communication and overall health of the slot management system.
• Maintain current knowledge of EGD hardware and software.
• Ensure all Slot Technicians and Slot Tech Leadership are appropriately trained and the entire staff receives continuous training for potential development and advancement.
• Ensure that all Slot Tech team members follow proper safety protocols at all times.
• Maintain cooperation and coordination with other departments, including maintenance of table games and cage equipment as necessary.
• Maintain clear and open communication upward, downward, and laterally.
• Administer all team relations policies/administrative duties and enforce all company policies, procedures, rules, and regulations.
• Assist in managing team-related guest complaints and ensure corrective action is taken.

• Ability to operate routine office equipment, such as, copier, fax machine, typewriter, plotter, multilane telephone, 10-key, computer, printer is required
• Familiarity with ACSC, PennGen, Tableau, and Auto CAD preferred
• Ability to learn additional software as necessary
• Excellent administrative and organizational skills
• Strong leadership skills and ability to drive team member engagement
• Strong time management & organizational skills, ability to multi-task, and prioritize and delegate tasks
• Ability to counsel and develop subordinates
• Work independently
• Anticipate and solve problems or resolve issues
• Ability to understand and comply with all departmental and Company rules, regulations, policies and procedures
• Ability to communicate in English
• Ability to maintain confidentiality or sensitive information.
• Ability to make decisions with only general policies and procedures available for guidance.
• Ability to read and comprehend technical instructions, regulatory correspondence, project plans, etc.
• Professional written and verbal communication skills are required.
• Ability to effectively and professionally present information to Team Members, Executives, Vendors, Regulators, and other audiences as necessary.

Education and Experience

• Must be at least 21 years of age
• Bachelor's degree (B.A. or B.S.) from a four-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience.
• Extensive use of Microsoft applications (Excel, Access, Power Point, Word, and Teams).

Required Certification/License

MGCB – Level 1

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds or more with the use of mechanical aids
• Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually deafening.

• Employees could be exposed to an environment containing unrestricted secondhand tobacco smoke.
• On rare occasions work is performed in external storage areas or areas without climate control

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer