Security Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

The security assistant shift manager is responsible for supervising and managing staff in the security department.

ESSENTIAL RESPONSIBILITIES 

- Creates effective and efficient schedules

- Responsible for assisting in the budget process

- Responsible for the overall achievement of departmental customer service goals

- Ensures response to medical emergencies and completes illness/injury reports when necessary

- Promptly reports and remedies any legal/compliance measures

- Develops, enforces, reviews, and approves changes or revisions to operating practices, procedures, and standards based on business practices and internal controls

- Develops and implements alternative methods for Security operation improvement

- Examines and analyzes the physical property, processes, and procedures and develops, institutes, oversees, and enforces emergency policies

- Serves as liaison with gaming regulators, public law enforcement, fire, and other agencies as it relates to Security by maintaining a positive and constructive relationship

- Conducts, supervises, and prepares reports relating to investigations of any losses or violations of law, regulations, policies, or procedures

- Provides escorts as needed

- Testifies in court when necessary

- Protects and preserves the assets of the company

- Responsible for staff development and training programs

- Responsible for rewards and recognition program to maximize employee engagement

- Evaluates team members within department and delivers constructive feedback to employees regarding performance

- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs

- Determines work procedures and expedites workflow

- Responsible for employee performance (disciplining, coaching, counseling)

- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM

- Maintains strict confidentiality in all departmental and company matters

QUALIFICATION REQUIREMENTS

- Must be at least 21 years of age

- Bachelor’s degree (B.A./B.S.) or equivalent; 5-7 years of Casino Security experience; or two years of Security, Military, or Law Enforcement experience that demonstrates qualities of sound judgment and dependability; or equivalent combination of education and experience

- At least three years of leadership experience highly preferred

- Must be able to run on level surfaces, as well as up and down stairs

- Basic computer knowledge; proficient in Microsoft Office applications to include email use, incident report data entry, and report writing

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer