Sales Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

SUMMARY

This is a rare opportunity to join a brand-new sales team from the ground up and shape the future of group and event sales in a state-of-the-art venue. You’ll play a key role in driving business for both Aurora and Joliet, representing an exciting mix of luxury hospitality, diverse dining, and world-class entertainment. In addition to selling 20,000 square feet of flexible event space, you’ll lead group sales efforts for our 220-room four-star hotel, attracting corporate meetings, conferences, weddings, and special events. As part of the opening team, you won’t just be selling a space—you’ll be selling an experience. If you thrive on building relationships, exceeding revenue goals, and being part of a high-energy launch, we want to hear from you.

• Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. 

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. 

• Ensures customer service standards are followed by all team members and addresses issues as they arise. 

• Responsible for the overall achievement of departmental customer service goals. 

• Generates maximum sales revenues from social markets, meetings and conventions, corporate groups and associations, and rooms, or catering-only groups. 

• Generates maximum sales revenues from day trip and overnight bus groups. 

• Assists the Casino Revenue Manager with weekly/monthly reports and budget forecasts for Group Sales. 

• Tracks and reports sales revenue. 

• Establishes weekly call pattern that will generate new accounts and service existing accounts for new and return business. 

• Generates new and return group and hotel business via sales calls, telemarketing, sales blitzes, FAM, tradeshows, and written correspondence. 

• Cooperates and works with Casino Marketing and Player Development staff in sharing leads and/or any other activity that will generate new business. 

• Cooperates with other departments to communicate with and service patrons promptly. 

• Works closely with the Hotel, Reservations, Food & Beverage, and Entertainment departments to accommodate guest event and planning needs. 

• Prepares and submits timely call reports to management. 

• Manages travel and entertainment expenses and submits these reports on a timely basis. 

• Achieves sales goals established with Casino Revenue Manager 

• Represents the company during marketing, special, and community events and for marketing, special, and community-oriented activities in both local and external markets. 

• Coordinates exhibits setup and development and represents property at tradeshows. 

• Oversees the material distribution in the market to increase awareness of product and services. 

• Ensures efficient greeting and club enrollment of all arriving group patrons. 

• Develops sales tools, collateral, kits, etc. 

• Oversees the billing and collection of all Sales Groups; posts charges and payments accordingly. 

• Prepares and distributes daily and weekly reports for various departments affected by all group business. 

• Conducts Pre-Con and Post-Con meetings accordingly with client and team members. 

• Is available for nights and weekends and attends meetings as needed. 

• Performs duties in a safe manner; reports any potential safety hazards to management staff. 

• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. 

• Maintains strict confidentiality in all departmental and company matters. 

• Must be at least 21 years of age. 
• Bachelor's degree in marketing, Finance, or related area required; or equivalent combination of education and experience. 
• 3-5 years of Casino, Sales, and/or Marketing experience required. 
• Experience managing a Casino Marketing function preferred. 
• Must have excellent written and verbal communication skills; must be fluent and literate in English. 
• Ability to maintain a high level of confidentiality and professionalism. 
• Must have exceptional customer service and interpersonal skills. 
• Must have technical proficiency and knowledge in Microsoft Office applications (Word, Excel, and Outlook). 
• Strong client interface and presentation skills preferred. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. 
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
• Must have demonstrated ability to drive toward results. 
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. 
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization. 

SUPERVISORY RESPONSIBILITIES                                                

This job may or may not have supervisory responsibilities. 

• Responsible for staff development and training programs. 
• Responsible for rewards and recognition program to maximize employee engagement. 
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance. 
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. 
• Manages work procedures and expedites workflow. 
• Provides recommendation for employee performance (disciplining, coaching, and counseling). 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer