Assistant Player Services Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Summary:
Supports the oversight of Cashier and Player Services operations during assigned shifts, ensuring compliance, efficiency, and exceptional guest service.

Key Responsibilities:

• Enforces internal controls, credit policies, and departmental procedures.
• Maintains working knowledge of accounting systems related to cage and player services.
• Promotes guest satisfaction and teamwork aligned with service quality standards.
• Assists Shift Manager in supervising, scheduling, and monitoring cage activities.
• Maintains personnel documentation (attendance, evaluations, disciplinary actions, etc.).
• Authorizes credit within approved limits.
• Oversees Player Services Cashier, Main Bank, Marker Bank, Fill Bank, and kiosk operations.
• Safeguards company assets and completes daily Cage Closeout Summary.
• Communicates shift activity and instructions to incoming shift manager.
• Monitors cash levels and reports needs to management.
• Identifies and resolves shift-related issues, escalating as needed.
• Performs other duties as assigned.

Qualifications & Requirements

Education & Licensing:

• Associate’s degree or equivalent from a two-year college or technical school preferred.
• Must be able to obtain a Mississippi Gaming Commission work permit.

Skills & Abilities:

• Ability to perform all essential duties satisfactorily.
• Strong reading, writing, and verbal communication skills.
• Able to write routine reports and correspondence; speak effectively to groups.
• Proficient in Microsoft Word, Excel, AS400 systems, and Kronos timekeeping.
• Strong math skills including percentages, proportions, and volume calculations.
• Ability to interpret safety rules, operating instructions, and procedure manuals.

Physical Requirements:

• Ability to stand, walk, reach, stoop, kneel, crouch, crawl, talk, and hear.
• Regularly lift/move up to 20 lbs.
• Visual abilities include close, distance, peripheral vision, depth perception, and focus adjustment.

Work Environment:

• Exposure to moving mechanical parts and airborne particles.
• Moderate noise level.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer