Credit Clerk

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

 

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

 

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

 

- Adheres to departmental and property policies and procedures regarding guest service standards. - Performs clerical activities and facilitates operations of the Credit Office to ensure achievement of objectives. - Ensures Credit and check-cashing applications are reviewed and processed in a timely manner, according to established guidelines. - Determines Credit worthiness of customers by collecting and analyzing data via telephone, junket reps, Credit bureaus, Central Credit, etc. - Advises supervisor of patrons requesting credit, limit increases, accounts having returned checks, and/or hotel delinquencies. - Updates Credit information of Penn National Gaming’s existing Credit customers for evaluation by supervisor. - Supplies monthly reports to supervisor showing accumulated record of new accounts. - Maintains accurate and complete Credit records; maintains and organizes filing system. - Answers phones and routes incoming calls; processes incoming and outgoing mail; types memos and letters. - Attends all departmental and company training programs or meetings as directed. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- High School Diploma or equivalent required; Associate degree and/or minimum six (6) months of credit/related experience preferred; or equivalent combination of education and experience. - Must have excellent written and verbal communication skills; must be fluent and literate in English. - Ability to maintain a high level of confidentiality and professionalism. - Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.). - Must have basic math skills, including the ability to add, subtract, multiply, and divide. - Knowledge of Credit operations, rules, and regulations preferred. - Knowledge of inter-related department functions such as Collections, Cage, and Casino Services preferred. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Must have excellent customer service and organizational skills. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

 

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

 

   

We're changing entertainment. Follow us.

 

Equal Opportunity Employer