Director of Surveillance

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

 

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

 

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

 

- Responsible for directing the overall operations and staff of the Surveillance department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and adhering to gaming regulations. - Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM. - Develops, enforces, reviews, and approves changes or revisions to operating practices, procedures, and standards based on business practices and internal controls. - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance department as required. - Oversees the installation, operation, and maintenance of all surveillance-related equipment. - informs a member of Executive Team and/or General Manager of any irregular activities. - Submits all appropriate reports when incidents, infractions, and violations occur. - Serves as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship. - Conducts, supervises, and prepares reports relating to any incident that is reported. - Protects and preserves the assets of the company. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.    - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.

- Bachelor’s degree (B.A./B.S.) and eight to ten years of Casino Surveillance experience required; or equivalent combination of education and experience. - Minimum five (5) years of previous Surveillance leadership experience preferred. - Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc. - Comprehensive knowledge of video surveillance systems. - Ability to maintain a high level of confidentiality and professionalism. - Must have advanced computer skills and be proficient in all Microsoft Office applications. - Must have excellent written and verbal communication skills; must be fluent and literate in English. - Strong knowledge of applicable federal, state, and local regulations. - Must have excellent interpersonal, customer service, and organizational skills. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Must have extensive knowledge of all Surveillance operations. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

 

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

 

   

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Equal Opportunity Employer