AV Technician - FT

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains all digital signs, video walls, marquee signs, projectors, and audio equipment throughout the facility to ensure they are in proper working order. Adheres to maintenance schedule while minimizing costly emergency repairs.
• Inputs messages into systems as requested by the Manager. This includes, not limited to monthly promotional messages, winner’s messages, pre-recorded announcements on the casino floor and video messages on the digital signs.
• Performs necessary tasks to allow Video system messages to run on casino floor
• Advance technical aspects to live entertainment, set-up, and operate live-sound & lighting system in various locations throughout the casino facility.
• Works on audio system throughout the pavilion, restaurants and casino floor is programmed appropriately for each venue and perform tasks to always keep them in proper working order.
• Assists Sales Department with technical support needs for incoming groups.
• Provides user support, including working closely with any other designated users.
• Keeps work areas clean and free of safety hazards, debris and litter.
• Performs all job duties in a safe and responsible manner.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters

• Must be a minimum of 21 years of age  

•  Associate’s degree (A.A) in related field; two years of related experience and/or training in an AV environment; or equivalent combination of education and experience. Experience with live sound reinforcement is preferred.
  
• Must be proficient in Microsoft applications (Teams, Excel, Word, and Outlook).
  
• Ability to operate and maintain systems including but not limited to Q-Sys, Bright Author, Scala, Yamaha CL5, lighting DMX protocols, and Audinate Dante.
  
• Ability to write business correspondence.
  
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer