SLOT TECH SUPERVISOR

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

SUMMARY

The Slot Technician Supervisor oversees the maintenance, repair, and operation of electronic gaming devices to ensure optimal performance, regulatory compliance, and exceptional guest service. This role leads slot technicians, supports daily slot operations, and ensures adherence to company policies and gaming regulations.

• Provide daily guidance, direction, and supervision to department staff while supporting operational goals and monitoring performance and profitability

• Adhere to departmental scheduling and coordinate any scheduling concerns with management, ensuring guest satisfaction is maintained

• Actively promote and demonstrate superior guest service in accordance with company standards; ensure team members follow service expectations and address concerns as they arise

• Monitor electronic gaming device activity to ensure adherence to established procedures

• Assist with service calls in accordance with approved guidelines

• Notify management of technical issues that cannot be resolved and when parts or materials need to be ordered

• Assist in determining appropriate materials, supplies, and tools within established guidelines

• Support slot machine layouts, installations, conversions, and moves

• Assist with preventative maintenance of slot machines

• Troubleshoot and repair machine malfunctions and player tracking system issues

• Complete required documentation related to slot equipment moves, conversions, and installations

• Ensure compliance with all regulatory requirements within the area of responsibility and report potential issues to management

• Maintain strict confidentiality regarding departmental and company matters

• Associate degree (A.A.) from a technical school, or two years of technical field experience, or an equivalent combination of education and experience

• Two years of technical supervisory experience preferred

• Flexibility to work all shifts, including nights, weekends, holidays, and overtime as business needs require

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office applications (Excel and Word) and working knowledge of slot operating systems

• Ability to perform mathematical calculations including addition, subtraction, multiplication, division, rates, ratios, percentages, and interpretation of bar graphs

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer