Beverage Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Essential Responsibilities:

• Must have extensive Food and Beverage Operations background. Supervisory and management experience in hotel and/or casino environment required. Comprehensive knowledge of Food and Beverage operations.
• Hires, trains, motivates, evaluates and directs beverage and related management staff in order to ensure that employees receive adequate guidance and resources to accomplish established objectives.
• Monitors daily scheduling process to ensure appropriate staffing levels to maintain customer service levels and profit goals.
• Monitors and evaluates all department daily activities in order to ensure the successful day-to-day management of all beverage and related operations.
• Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing, to ensure proper planning and efficient operation of beverage and related functions.
• Evaluates performance of beverage outlets by measuring guest satisfaction, volume, revenue and cost in order to implement necessary changes to allow the most successful operation of services and fulfillment of Penn Entertainment’s objectives.
• Advises organization in beverage-related issues, such as the planning of special events, in order to provide the expertise needed for successful implementation of plans.
• Participates and assists in developing training initiatives for the team members in order to ensure that employees receive proper and ongoing technical and guest service training.
• Mentors, directs and evaluates Team members to ensure program standards are met on a continued and sustained basis.
• Coordinates, plans and communicates with the marketing department to determine talent needs for special events, player development parties, promotions, and advertising.
• Responsible for scheduling talent appearances as requested and needed by Special Events, Player Development, or Marketing.
• Assigns and schedules Team members for all modeling, advertising, public relations and publicity events.
• Conducts himself/herself in a professional, courteous and responsive manner, which reflects positively on Penn Entertainment, Inc.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other cast members of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Intermediate Computer skills.
• Serve safe certified or equivalent. Must have valid driver’s license with clean driving record.
• Must have good verbal and written communication skills. Excellent motivational skills required.
• While performing the duties of this Job, the team member is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The team member is frequently required to stand; walk and stoop, kneel, crouch, or crawl. The team member is occasionally required to sit. The team member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
• While performing the duties of this Job, the team member is frequently exposed to risk of electrical shock. The team member is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
• Assists in preparation of Food and Beverage Budget. Reviews and responds to P&L statements. Attends P&L Review meetings to clarify reasons for discrepancies.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Read, write legibly, understand and speak English
• Excellent customer service/communication skills
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be able to respond to visual and oral cues
• Able to work in constricting areas
• Able to tolerate noise and bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 100, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer