Banquets Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

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ESSENTIAL DUTIES AND RESPONSIBILITIES  

The following and other duties may be assigned as necessary: 

• Oversee all aspects of Banquet Event Order set up, execution and breakdown for Convention, Catering, Banquet functions. 

• Actively participate in budget planning and cost control. 

• Ensure quality of product and service conducive to excellent and consistent quality presentation of food, beverage and service. 

• Analyze and recognize deficiencies or problem areas and provide corrective material, financial and personnel resources to accomplish desired results. 

• Communicates effectively with the Marketing, Casino Operations, and Banquet team, Entertainment team, all levels of Team Members within the department, other departments, and Corporate Office staff as appropriate. 

• Conducts meetings with departmental staff on a regular basis to ensure thorough and timely information flow. 

• Assists in the development, implementation and enforcement of all rules and policies 

• Responsible for regulation and overseeing the safe work practices of all Food & Beverage Team Members. 

• Hire, train, evaluate, counsel, and oversee the supervision of all Team Members within the department. 

• Supervise purchasing of Banquet and event products and inventory controls. 

QUALIFICATION REQUIREMENTS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 

• At least five (5) years of varied Food and Beverage progressive management experience, with strong convention/catering background. 

• Extensive knowledge of culinary, banquets, bar and restaurant operations. 

• Menu planning, food, liquor and labor costing, budget, P/L statements. 

• Exceptional leadership and communications skills. 

• Exceptional knowledge of food preparation and menu engineering. 

• Exceptional knowledge of serving skills at all levels. 

• Extensive wine, beer and spirits knowledge 

• Superior computer skills. 

• Thorough knowledge of budgeting, fiscal planning, and Food and Beverage cost control. 

• Must have a valid driver license.  

• Extraordinary customer service skills 

• Good verbal and written communication 

• Maturity and sound judgment 

• Comprehensive food knowledge, which includes Profit and Loss Statements, cost control, training, inventory control and sanitation. 

• Must be familiar with menu including wine/drink list.  

SUPERVISORY RESPONSIBILITIES                    

This job has supervisory responsibilities. 

• Responsible for staff development and training programs. 

• Responsible for rewards and recognition program to maximize employee engagement. 

• Evaluates team members within department and delivers constructive feedback to employees in regards to performance. 

• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.  

• Determines work procedures and expedites workflow. 

• Responsible for employee performance (disciplining, coaching, counseling). 

LANGUAGE SKILLS  

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. 

MATHEMATICAL SKILLS  

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, and common fractions. Ability to perform these operations using units and weight measurement and volume.  

REASONING ABILITY  

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

CERTIFICATES, LICENSES, REGISTRATIONS: 

Employee must be able to qualify for licenses and permits required by federal, state and local regulations. 

PHYSICAL DEMANDS   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. 

Specific vision abilities required by this job include close vision, color vision, and peripheral vision. 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to very loud. 

Employee may be exposed to an environment containing unrestricted second hand tobacco smoke. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer