VIP Administrator

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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SUMMARY

The VIP Administrator has a critical role in the National Casino Marketing Department, managing and executing various administrative tasks, booking reservations, updating training manuals, and supporting property initiatives. The role’s primary focus is providing support to property Host Programs within the corporate environment, providing quarterly insights on VIP performance, upcoming opportunities, and forecasted revenue gaps. VIP Administrators will be responsible for coordinating and implementing different casino marketing initiatives to attract and retain valuable customers. The VIP Administrator may also be called upon to work on property-specific projects as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

· Supports VIP Marketing Manager, focusing on company’s player development and guest service programs.

· Responsible for monitoring player development programs to ensure program optimization.

· Responsible for quarterly reporting and analytics, property requests and communication

· Host program training management and program support, including player coding and lift applications

· Aid in the development and training of the company’s CRM program

· Organize and update training documentation related to company’s host program, guest service, and CRM.

· Identify future enhancements/needs for player development program and/or guest service, working with various departments to implement.

· Support property and online reporting dashboards, working closely with Marketing Analytics

· Responsible for Player Development survey and related reporting

· Proactive monitoring of platform discrepancies or reporting errors

· Support development of presentations to management and key marketing stakeholders

· Perform related duties assigned by the VIP Marketing Manager

· Responsible for managing property group travel.

· Maintain administrative tasks such as quarterly compliance and expense reporting.

· Facilitating cross property campaigns as requested

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

· Bachelor’s Degree (B.A./B.S.) in with experience in analytics, casino marketing, or related field; minimum of two years’ marketing experience; or equivalent combination of education and experience.

· Gaming experience highly preferred but not required.

· Must have excellent verbal, written, and interpersonal skills.

· Must have technical proficiency and knowledge in Microsoft Applications (Word, Excel, and Outlook).

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

· Possess excellent oral and written communication skills; strong client interface and presentation skills preferred.

· Must have demonstrated ability to drive toward results.

· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

· Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

LANGUAGE SKILLS

Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is frequently exposed to moving mechanical parts, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

Employees could be exposed to an environment containing unrestricted second-hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer