Restaurant Shift Lead - Fireside

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets  
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets 
• 100% Colorado Gaming License reimbursement after 90 days of employment 
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program 
• Career development opportunities 

Responsibilities include: 

• Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property.
• Assists in training and developing team members to the proper service standards.
• Assists the management team in monitoring guest service, food quality, and service quality on a consistent basis.
• Assists the management team in maintaining the morale of the department through open communication and teamwork.
• Interacts with guests and team members by maintaining a visible presence in guest areas during peak business periods.
• Assists in managing the expenses for the outlets through par inventory maintenance and ordering supplies as needed.
• Assists in labor management by increasing and/or reducing labor based on business demands.
• Ensures that foods coming from the kitchens are up to designated standards; communicates with the culinary and chef teams if there are discrepancies in quality or consistency. 
• Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
• Attends company training programs as scheduled.
• Completes opening, closing and other side duties as assigned by manager.
• Perform all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

• High School Diploma or equivalent required. 
• Minimum of two (2) years of experience in food and beverage services required.
• Minimum of one (1) year of experience in a supervisory capacity required.
• Must have excellent customer service, problem-solving, and interpersonal skills.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. 
• Competent in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have good organizational skills and ability to complete several ongoing activities, projects, or assignments to meet deadlines.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work independently and as part of a team with a high degree of honesty and candor.
• Ability to adhere to, interpret, and explain company policies and procedures to others, including but not limited to attendance, appearance, safety, and security policies.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to obtain support for ideas and actions from peers or managers in order to accomplish a task or goal.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer