VLT Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.
• Assist Director with all aspects of performance management of department personnel, analysis, planning, directing, staffing and cost control.
• Responsible for all aspects of guest relations and the quality of experience that VLT Team Members deliver.
• Accountable for all Team Members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Responsible for the co-development, interpretation and implementation of departmental policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations.
• Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.
• Positively respond to all guest concerns to promote a return visit.
• Maintain a collaborative and supportive relationship with other managers inter and intra departmentally 
• Generate various labor reports from data gathered through observations, schedule analysis, and the timekeeping/payroll systems.
• Assist with administrative duties related to VLT moves and the upkeep of all VLT files.
• Assist VLT Director in the analysis of periodic financial results, identify opportunities for revenue growth or expense reduction.
• Collect data, input data, perform data analysis, develop and distribute reports.
• Be knowledgeable about player events, marketing promotions and services/amenities throughout the property.
• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
• Maintain an open-door policy to address Team Member concerns in a timely manner.
• Perform any reasonable temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Be knowledgeable and comply with Title 31 regulations.
• Other duties, as needed.

• Associate degree (A.A.) or equivalent from two-year College or technical school preferred.

• Must have outgoing, energetic and enthusiastic attitude.
• Must enjoy hosting others.
• Must be comfortable initiating conversations and creating a fun environment with our guests.
• Three or more years in VLT management, plus three or more years’ experience within the service industry preferred.
• Must have demonstrated computer application skills.
• Ability to read, interpret and write, documents such as safety manuals, operating and maintenance instructions and procedure manuals.
• Must be able to navigate multiple computer programs.
• Must be able to pass background check.
• Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Must have open availability including all three shifts, weekends, and holidays.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer