Sr Surveillance Agent

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

SUMMARY:

Observes the facility via the CCTV system in a professional manner to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.

A present or former surveillance department employee may not accept employment as a key employee or gaming employee with the same licensee for whom he/she was previously employed as a surveillance department employee unless 1 year has passed since the former surveillance department employee worked in the surveillance department. The present or former surveillance department employee may file a written petition requesting the Board to waive this restriction and permit the employment of a present or former surveillance department employee in a particular position. The Board may grant or deny the waiver upon consideration of the following factors:

(1)  Whether the former surveillance department employee will be employed in a department or area of operation that the surveillance department monitors

(2)  Whether the surveillance and security systems of Morgantown will be jeopardized or compromised by the employment of the former surveillance department employee in the particular position

(3)  Whether the former surveillance department employee's knowledge of the procedures of the surveillance department would facilitate the commission by any person of irregularities or illegal acts or the concealment of any actions or errors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

include the following. Other duties may be assigned.

• The clandestine monitoring of the gaming conducted at the slot machines. 
• The clandestine monitoring of the operations conducted at and in the cashiers' cage and any satellite cage. 
• The clandestine monitoring of the operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines and automated teller machines. 
• The clandestine monitoring of the count processes conducted in the count room. 
• The clandestine monitoring of the movement of cash and slot cash storage boxes. 
• The clandestine monitoring of the entrances and exits to the licensed facility, the gaming floor and the count room.
• The clandestine monitoring of the gaming conducted at the table games.                                                       
• The clandestine surveillance of the operation of any satellite cage.                                              
• The clandestine surveillance of the storage areas used for the storage of chips, plaques, cards, dice, Sic Bo shakers, Pai Gow tiles and other equipment used to conduct table games.                                                
• The video recording of movements of table games boxes.                              
• Recording questionable activity for review and possible use as evidence in court.
• Preparation of daily logs and complete incident reports as circumstances dictate.
• When assigned to the CCTV monitoring room, “patrol” the facility through the use of pan, tilt, and zoom cameras and record all pertinent activity on the digital recording system.
• Ensures compliance with applicable laws and regulations.
• Ensures that proper security and chain of custody is maintained on all departmental evidence.
• Performs other duties as assigned by the Surveillance Asst Shift Manager.

SUPERVISORY RESPONSIBILITIES:

The person in this role has no supervisory responsibilities; however, in the absence of a supervisor, they will be required to perform the duties of a Surveillance Asst Shift Manager. This will include informing the Surveillance Manager, PGCB and any other department or agency of any emergency situations, or system malfunctions as required by internal controls. Additional requirements will include:

• Answer routine questions from co-workers.
• Lead completion of daily tasks within the department or work unit.
• Interact with others when necessary to achieve desired outcomes.
• Interact with regulatory representative and comply with their requests.

• Must have the ability to respond to common inquiries or complaints from regulatory agencies.
• Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and manuals.
• Must have the ability to present information and respond to questions from employees.
• Must have the ability to read, analyze, and interpret technical procedures.
• Must have the ability to write reports.
• Must have the ability to perform basic math skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Must have the ability to solve practical problems and deal with a variety of situations.
• Must have the ability to interpret a variety of instructions (i.e., written, verbal, etc.).

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer